Shipping, Returns & Exchanges

We want to make receiving your order as easy as possible! Below you'll find information about processing times, domestic and international shipping, returns, exchanges, and what to do if there is an issue with your order.

If you have questions or need help with an order, please contact us at shop.ginny@ginnydi.com.

Domestic Shipping

Our online orders are packed and shipped by our third-party fulfillment partner located in Kentucky.

Domestic orders are typically processed within 1–3 business days. Please note that processing times may be longer during holidays, product launches, sales, conventions, or other periods of high order volume.

We currently ship domestic orders through USPS, with available Ground and Priority shipping options displayed at checkout.

We ship through USPS to:

• Residential and business addresses

• PO boxes

• APO/FPO addresses

• Alaska and Hawaii

• Puerto Rico and other eligible U.S. territories

Shipping rates are calculated at checkout. Once your order has shipped, you'll receive a shipping confirmation email with tracking information.

Please keep in mind that processing time and carrier transit time are separate. Once a package has been transferred to USPS, delivery estimates and tracking updates are provided by the carrier and are not guaranteed.

Tracking Your Order

Once your order ships, you'll receive an email containing your tracking information.

Please allow up to 24 hours for tracking information to begin updating after receiving your shipping confirmation.

If your tracking has not updated for 3 business days, please contact us at shop.ginny@ginnydi.com.

International Shipping

We offer international shipping through Shopify Managed Markets. Available destinations, shipping options, rates, estimated delivery times, and applicable duties and taxes will be displayed at checkout based on your location and order.

International Processing Schedule

International orders are shipped from our fulfillment center twice per week, on Mondays and Fridays.

Orders placed by Sunday are scheduled for the Monday international shipment, and orders placed by Thursday are scheduled for the Friday international shipment.

If a Monday or Friday shipping day falls on a holiday, the order will be scheduled to ship on the next international shipping day.

Please note that these are scheduled fulfillment days rather than guaranteed delivery dates. Holidays, high order volumes, carrier delays, customs processing, or other circumstances may affect processing and delivery times.

Once your order has shipped, you'll receive an email with tracking information.

International Duties & Taxes

International orders are shipped DDP (Delivered Duty Paid). Any applicable duties and import taxes are calculated and collected at checkout, so there should be no additional duties or import taxes due upon delivery.

International orders may still experience delays due to customs or local carrier processing. These delays are outside of our control.

International Returns

International orders are final sale and cannot be returned or exchanged.

If your international order arrives damaged, incorrect, or is missing an item, please contact us at shop.ginny@ginnydi.com within 7 days of delivery so we can help.

Original international shipping charges are nonrefundable.

If an international shipment is refused, unclaimed, or returned to us due to an incomplete or incorrect address or because required delivery steps were not completed, a refund for eligible merchandise will be issued only after the package has been returned to us. Original shipping charges and any applicable return fees are nonrefundable.

Address Changes

Please double-check your shipping address before submitting your order.

If you notice an error, contact us at shop.ginny@ginnydi.com as soon as possible. We will do our best to update your information, but we cannot guarantee address changes once an order has entered fulfillment.

Once an order has shipped, we cannot change its delivery address.

If a package is returned to us because an incorrect or incomplete address was provided, please contact us so we can determine the appropriate next steps.

If an address error was made by us or our fulfillment partner, we will cover any additional shipping costs required to correct the order.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Cancellation or order-change requests may be submitted before fulfillment begins, but changes and cancellations cannot be guaranteed.

Once an order has entered fulfillment, it can no longer be canceled or changed.

Lost or Delayed Packages

Occasionally, carrier delays may occur after an order leaves our fulfillment center.

If your tracking has not updated for 5 business days, please contact us at shop.ginny@ginnydi.com.

We recommend contacting the shipping carrier as well. Because the package is with a carrier in your area, they may have access to additional local delivery information. Our team can also file a claim with the carrier from our end when appropriate.

If the carrier confirms that your package has been lost, we'll work with you to provide your choice of a replacement, when inventory is available, or a refund.

Packages Marked Delivered But Not Received

If tracking shows that your package has been delivered but you cannot locate it, please:

• Check around your property and any alternate delivery locations.

• Check with other members of your household or neighbors.

• Confirm that the shipping address on your order is correct.

• Contact the shipping carrier for additional delivery information.

If your package is marked as delivered but you still can’t locate it after checking with the carrier, please reach out to us at shop.ginny@ginnydi.com. We’ll work with you and the carrier to investigate the delivery and determine the best next steps.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the damage

• Photos of the damaged item

• Photos of the shipping box and packaging

• A photo of the shipping label, when applicable

Please keep the damaged item and its packaging until we've reviewed your request, as the carrier or our fulfillment partner may require additional information.

If an item is confirmed to have arrived damaged, we'll send a replacement when inventory is available. If a replacement is unavailable, we'll issue a refund.

Incorrect or Missing Items

If you receive an incorrect item or something is missing from your order, please contact shop.ginny@ginnydi.com within 7 days of delivery.

Please include your order number and photos of the items you received when applicable.

If we or our fulfillment partner made an error, you will not be responsible for any additional shipping costs required to correct your order.

If an item is missing, we'll send the missing item at no additional cost.

If you received an incorrect item, whether the incorrect merchandise needs to be returned will be determined on a case-by-case basis. If a return is required because of an error on our end, we will cover the return shipping cost.

Returns

We accept eligible returns within 30 DAYS of delivery.

To be eligible for a return, merchandise must be unused and in its original condition and packaging, when applicable.

Apparel must be:

• Unworn

• Unwashed

• In its original condition

• Returned with its original tags attached

To request a return, please contact shop.ginny@ginnydi.com with your order number and the item(s) you would like to return.

Please do not send merchandise directly to our fulfillment center without contacting us first. Unauthorized returns may not be properly identified or processed.

For standard returns due to a change of mind, incorrect size selection, or another reason not caused by an error on our end, customers are generally responsible for purchasing and paying for return shipping. Return shipping circumstances may be reviewed on a case-by-case basis.

Original shipping charges are nonrefundable for standard returns.

Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or item, you may return your eligible merchandise according to our return policy and place a new order for the item you would like.

If you received the wrong size or item because of an error by us or our fulfillment partner, please contact us. We will correct the order at no additional cost to you.

Final Sale & Non-Returnable Items

The following purchases are final sale and cannot be returned or exchanged:

• Digital products and PDF downloads

• Gift cards

• Sale merchandise

• Clearance merchandise

• Signed merchandise

• Personalized or custom merchandise

• Convention and other in-person purchases

Final-sale restrictions do not apply when an item arrives damaged or you receive an incorrect item due to an error on our end.

Refunds

Once an eligible return arrives at our fulfillment center, please allow several business days for the return to be inspected and processed.

Approved refunds will be issued to the original payment method.

Your bank or payment provider may require additional processing time after the refund has been issued before the funds appear in your account.

Original shipping costs are nonrefundable for standard returns.

Preorders

Preorder products will include an estimated shipping timeframe on the applicable product page.

If your order contains both preorder and in-stock items, your entire order will ship together once the preorder item is available. If you would like to receive your in-stock items sooner, we recommend placing them in a separate order from your preorder items.

Preorder shipping and release dates are estimates and may change due to production, freight, or other circumstances outside of our control.

Preorders cannot be canceled once placed.

Once a preorder item has been received, it is eligible for return according to our standard return policy unless the item otherwise falls under one of our final-sale categories.

Convention & In-Person Purchases

All purchases made at conventions, events, or other in-person locations are final sale and cannot be returned or exchanged.

If an item purchased in person is damaged or incorrect at the time of purchase, please contact us at shop.ginny@ginnydi.com so we can review the situation.

Questions About Your Order?

If you have questions about shipping, returns, tracking, or an issue with your order, please contact:

shop.ginny@ginnydi.com

Please include your order number whenever possible so we can assist you more quickly.