Refund Policy

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, merchandise must be unused and in its original condition and packaging, when applicable.

Apparel must be:

• Unworn

• Unwashed

• In its original condition

• Returned with its original tags attached

To request a return, please contact ginny@ginnydi.com with your order number and the item(s) you would like to return.

Please do not send merchandise directly to our fulfillment center without contacting us first. Unauthorized returns may not be properly identified or processed.

For standard returns due to a change of mind, incorrect size selection, or another reason not caused by an error on our end, customers are generally responsible for purchasing and paying for return shipping. Return shipping circumstances may be reviewed on a case-by-case basis.

Original shipping charges are nonrefundable for standard returns.

Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or item, you may return your eligible merchandise according to our return policy and place a new order for the item you would like.

If you received the wrong size or item because of an error by us or our fulfillment partner, please contact us. We will correct the order at no additional cost to you.

Final Sale & Non-Returnable Items

The following purchases are final sale and cannot be returned or exchanged:

• Digital products and PDF downloads

• Gift cards

• Sale merchandise

• Clearance merchandise

• Signed merchandise

• Personalized or custom merchandise

• Convention and other in-person purchases

• International orders

Final-sale restrictions do not apply when an item arrives damaged or you receive an incorrect item due to an error on our end.

International Orders

International orders are final sale and cannot be returned or exchanged.

If your international order arrives damaged, incorrect, or is missing an item, please contact us at ginny@ginnydi.com within 7 days of delivery so we can help.

Original international shipping charges are nonrefundable.

If an international shipment is refused, unclaimed, or returned to us due to an incomplete or incorrect address or because required delivery steps were not completed, a refund for eligible merchandise will be issued only after the package has been returned to us. Original shipping charges and any applicable return fees are nonrefundable.

Damaged, Incorrect or Missing Items

If your order arrives damaged, incorrect, or is missing an item, please contact us at ginny@ginnydi.com within 7 days of delivery.

Please include your order number and photos of the item and packaging when applicable.

If we or our fulfillment partner made an error, you will not be responsible for additional shipping costs required to correct your order.

Damaged items will be replaced when inventory is available. If a replacement is unavailable, we'll issue a refund.

If you received an incorrect item, whether the incorrect merchandise needs to be returned will be determined on a case-by-case basis. If a return is required because of an error on our end, we will cover the return shipping cost.

Refunds

Once an eligible return arrives at our fulfillment center, please allow several business days for the return to be inspected and processed.

Approved refunds will be issued to the original payment method.

Your bank or payment provider may require additional processing time after the refund has been issued before the funds appear in your account.

Original shipping costs are nonrefundable for standard returns.

Preorders

Preorders cannot be canceled once placed.

Once a preorder item has been received, it is eligible for return according to our standard return policy unless the item otherwise falls under one of our final-sale categories.

Questions About a Return or Refund?

Please contact ginny@ginnydi.com and include your order number whenever possible so we can assist you.

Please contact us before mailing any merchandise back. Do not send returns directly to our fulfillment center without authorization.